Shop terms & conditions*, postage & delivery

• Standard postage rates as shown in our online shop apply only to mainland England, Wales & Scotland (excluding Scottish Highlands – please contact us before ordering to check if extra charges apply).
  • We regret we can offer only very limited overseas delivery: to some UK islands, Northern Ireland and the Republic of Ireland. Extra shipping costs will be incurred. Please contact us, before placing your order. Thank you.
• Online shop postage is calculated automatically when checking out, depending on the items you purchase, the total amount you spend and where you live in the UK.
• Our minimum postage charge (for parcels under 2kg.) is just £2.20 for light items, £3.60 for bulkier ones and £6 for the Barn Owl Conservation Handbook, which is sent ‘Signed for’; with a minimum of £17 for courier delivery on large items or bulk purchases (over 2kg.).
• Nestboxes are delivered ‘Signed for’ by courier and there is a flat-rate per box.
• Because the range of items we sell is so varied in size and weight, we need to ensure that we cover our costs of packaging and delivery, while keeping our charges as low as possible.
  • If you are purchasing multiple items you may be able to save money by purchasing your goods in more than one order

Small items
The majority of our items are sent out by Royal Mail Second Class post, provided they are under 2kg.

Please allow 14 working days from receipt of your order for delivery. Some packages will be too big to go through a letter box and if you are out, may need to be collected from your local Post Office Sorting Depot.

Express or special delivery
If you would like your delivery sent First class or in some other way, please contact us. Extra postage charges may apply.

Large items 
For larger orders over 2kg, we use various couriers. All courier deliveries have to be signed for, this can be by anyone at the address. If no-one will be at home, please contact us in advance to arrange an alternative delivery point or address. We will notify you by e-mail when your order has been collected from our offices. If you do not receive it within 5 working days of the notification please contact us so that we can track the whereabouts of the order with the carrier.

• Scottish Highlands: Please check with us before ordering to see if extra shipping charges apply.
• Unfortunately, we can’t deliver to the Channel Islands.
• Limited overseas delivery (excluding nestboxes) to some UK islands, Northern Ireland and the Republic of Ireland.
  • Extra shipping costs will be incurred.
  • Please contact us before placing your order. Thank you.

Discounted shipping costs for multiple Nest Box purchases !
If you purchase two or more of our Tree Nest Box, Small Bird Box or Indoor/ Outdoor Little Owl Box a discount on the postage and packing per Nest Box will automatically be deducted in your basket.

Nestbox dispatch may take up to 3 weeks, depending on stock.

All nestbox deliveries have to be signed for, this can be by anyone at the address. If no-one will be home, please contact us in advance to arrange an alternative delivery point or address. We will notify you by e-mail when your order has been collected from our offices. If you do not receive it within 5 working days of the notification please contact us so that we can track the whereabouts of the order with the carrier.

• Standard delivery charges are to mainland England, Wales and Scotland only
  (excluding all islands & Scottish Highlands).

   

  • Scottish Highlands & Islands, and Isle of Wight: Extra shipping costs may be incurred. Please contact us, before placing your order.
  • Overseas: We regret we are unable to send nestboxes to Northern Ireland, Isle of Man, Isles of Scilly or outside of the UK.

Local Collection: If you live locally, you are welcome to collect your nestbox from our barn in Waterleat, Ashburton, Devon, to save on Postage & Packaging. Please email info@barnowltrust.org.uk to enquire.

• We use as little packing material as possible to minimise our environmental impact. This means your nestbox will likely be visible when delivered.
• Tree nestboxes are generally made to order so please allow up to 3 weeks for despatch unless otherwise stated at the top of the nestbox page.
• For more information, please contact us before placing your order.

Wherever possible we recycle and reuse envelopes, padded envelopes, boxes, bubble wrap etc. that have been given or sent to us. It is therefore possible that any goods you order may be sent to you in reused packaging. We hope our customers and supporters will appreciate the efforts we make to recycle as much as we can.

Nestboxes: We use as little packing material as possible to minimise our environmental impact. This means your nestbox will likely be visible when delivered.

Donations of packaging: We can always find a use for any packaging you don’t want. Thank you!