Shop terms & conditions*, postage & delivery

Barn Owl Trust Posting A Letter

*Terms & conditions for shop purchases and items dispatched in return for donations. 

Your order may take longer than usual:

To allow for Covid-safe work practices, we have fewer staff working in our office than in pre-Covid days. Please bear with us as you may experience some delay, however we will send your order to you as soon as we possibly can.

Nestbox delivery may be delayed by up to 2 weeks.

Coronavirus update

We are working hard to continue to offer our services – thank you for your patience during this challenging time.

All profits support Barn Owls!

For very large orders, overseas orders or questions not answered below, please contact our office.

Postal charges explained

  • Postage is calculated automatically depending on the items you purchase, the total amount you spend and where you live in the UK.
  • Our minimum postage charge is just £1.75 for light items, £3 for bulkier ones and £6 for the Barn Owl Conservation Handbook, which is sent ‘Signed for’, increasing to a minimum of £16.50 for courier delivery on large items or bulk purchases.
  • Nestboxes can only be delivered by courier and there is a flat-rate for these per box (indoor boxes £19.50, outdoor/tree boxes £38, this is the Parcel Force charge to us).
  • Because the range of items we sell is so varied in size and weight, we need to ensure that we cover our costs of packaging and delivery, while keeping our charges as low as possible.
  • If you are purchasing multiple items you might be able to save money by purchasing your goods in more than one order.

Delivery within mainland UK

Standard postage rates as shown in the on-line shop apply only to mainland UK (England, Scotland & Wales). For delivery overseas (including all UK islands, the Channel Isles and both Southern and Northern Ireland) please contact us, before placing an order. Thank you.

Small items
The majority of our items are sent out by Royal Mail second class post, provided they are under 2kg.

Please allow 10 working days from receipt of your order for delivery, however more often than not, items are dispatched and delivered within 3-4 working days. Some packages will be too big to go through a letter box and if you are out, may need to be collected from your local Post Office Sorting Depot.

Express delivery
If you would like your delivery sent First class or in some other way, please contact us. Extra postage may apply.

Owl nest-boxes and large items 
For larger orders over 2kg such as nestboxes, we use Parcel Force 48 hour delivery service. All Parcel Force deliveries have to be signed for. If you are not likely to be home, please contact us to arrange an alternative delivery point or address. We will notify you by e-mail when your order has been collected from our offices. If you do not receive it within 4/5 working days of the notification please contact us so that we can track the whereabouts of the order with the carrier.


  • Standard delivery to UK mainland and Isle of White only.
  • We regret we are unable to send nestboxes outside of the UK.
  • Please contact us to discuss delivery to UK islands and highlands before placing your order. 
  • Deliveries within congestion zones will be subject to an additional charge, payable before dispatch.
  • Tree nestboxes are generally made to order so please allow up to 2 weeks for delivery unless otherwise stated at the top of the nestbox page.
  • For more information, please contact us before placing your order.

Delivery overseas and outside mainland UK

Standard postage rates as shown in the on-line shop apply to mainland UK (England, Scotland & Wales) only. For delivery overseas (including all UK islands, the Channel Isles and Northern Ireland) please contact us before placing an order. Thank you.

We can ship most items anywhere in the world, but postage needs to be calculated on a per order basis. For heavy and/or bulky items, the cost may well be prohibitive.

We cannot send large packages anywhere except mainland England, Wales and Scotland unless by special prior arrangement.

Please check that the Barn Owl Trust is not liable to pay any Customs, Taxes or additional handling fees that may be charged by your chosen destination country.

Please contact our office if you live outside of mainland UK, before placing an order. Thank you.

Terms & Conditions: returns & refunds

Terms and Conditions for shop purchases and items dispatched in return for donations:

Adoptions, Friends and Owlet subscriptions and Owl Aid Gifts are classed as donations to charity and are not refundable.

Your rights to return goods are protected under The Consumer Protection (Distance Selling) Regulations.

We are happy to refund or exchange unused goods within 90 days. This policy is in addition to your statutory rights.

Unused items
If you change your mind about your purchase, please return the unused goods to us within 90 days and we will offer you an exchange, credit note or refund. This does not affect your legal rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or wrongly described.

Please inform us in writing of your intention to return the unused goods. This can be by email or via our ‘Contact us‘ page. Alternatively by letter to the address below:

The Barn Owl Trust, Waterleat, Ashburton, Devon. TQ13 7HU

Please ensure you enclose your name, address, phone number and the reason for return.

Our policy is to refund the postage cost charged for the original shipping of order but not to reimburse postage costs incurred by the customer in returning the item.

Damaged items
We do our best to ensure that goods are received by you in perfect condition. However, we are not responsible for damage which occurs once the goods have left our possession. If the parcel you receive is damaged please tell the delivery person (Parcel Force) or if received by post (Royal Mail – the Post Office), make sure it is noted on their records, and keep the details yourself as the information may be required at a later date to make a claim against their insurer. Royal Mail claims must be initiated by the recipient.

Data Protection and Retention Policy

Recycled packaging

Wherever possible we recycle and reuse envelopes, padded envelopes, boxes, bubble wrap etc. that have been given or sent to us. It is therefore possible that any goods you order may be sent to you in reused packaging. We hope our customers and supporters will appreciate the efforts we make to recycle as much as we can.

Nestboxes: We use as little packing material as possible to minimise our environmental impact. This means your nestbox will likely be visible when delivered.

Donations of packaging: We can always find a use for any packaging you don’t want. Thank you!