Shop terms & conditions*, postage & delivery
By buying from our online shop you are helping to protect and conserve Barn Owls & their environment. Thank you!
For very large orders or queries not answered below, please contact our office.
Postal charges explained
Standard delivery within mainland UK only Small items Please allow 14 working days from receipt of your order for delivery. Some packages will be too big to go through a letter box and if you are out, may need to be collected from your local Post Office Sorting Depot. Express or special delivery Large items Standard delivery to mainland England, Wales & Scotland only.
The majority of our items are sent out by Royal Mail Second Class post, provided they are under 2kg.
If you would like your delivery sent First class or in some other way, please contact us. Extra postage charges may apply.
For larger orders over 2kg, we use various couriers. All courier deliveries have to be signed for, this can be by anyone at the address. If no-one will be at home, please contact us in advance to arrange an alternative delivery point or address. We will notify you by e-mail when your order has been collected from our offices. If you do not receive it within 5 working days of the notification please contact us so that we can track the whereabouts of the order with the carrier.
Nestbox delivery Reduced shipping costs for Barn Owl tree nestboxes! Nestbox dispatch may take up to 3 weeks, depending on stock. All nestbox deliveries have to be signed for, this can be by anyone at the address. If no-one will be home, please contact us in advance to arrange an alternative delivery point or address. We will notify you by e-mail when your order has been collected from our offices. If you do not receive it within 5 working days of the notification please contact us so that we can track the whereabouts of the order with the carrier. Local Collection: If you live locally, you are welcome to collect your nestbox from our barn in Waterleat, Ashburton, Devon, to save on Postage & Packaging. Please email info@barnowltrust.org.uk to enquire.
We have reduced the cost of our Outdoor Barn Owl Nestbox delivery charges by changing courier. We are very happy to pass this saving on to our supporters. However, we are unable to offer discounts on courier charges when purchasing multiple boxes, prices are per box only.
(excluding all islands & Scottish Highlands).
Terms & Conditions: returns & refunds Terms and Conditions for shop purchases and items dispatched in return for donations: Adoptions, Friends and Owlet subscriptions and Owl Aid Gifts are classed as donations to charity and are not refundable. Under charity law, charities are not permitted to refund donations (other than in specified circumstances). See the Charities Act 2011 for more detail. We are happy to refund or exchange unused goods within 90 days. This policy is in addition to your statutory rights. Your rights to return goods are protected under The Consumer Protection (Distance Selling) Regulations. Unused items Please inform us in writing of your intention to return the unused goods. This can be by email or via our ‘Contact us‘ page. Alternatively by letter to the address below: The Barn Owl Trust, Waterleat, Ashburton, Devon. TQ13 7HU Please ensure you enclose your name, address, phone number and the reason for return. Our policy is to refund the postage cost charged for the original shipping of the order but not to reimburse postage costs incurred by the customer in returning the item. Damaged items Data Protection and Retention Policy
If you change your mind about your purchase, please return the unused goods, to us within 90 days and we will offer you an exchange, credit note or refund. This does not affect your legal rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or wrongly described.
We do our best to ensure that goods are received by you in perfect condition. However, we are not responsible for damage which occurs once the goods have left our possession. If the parcel you receive is damaged please tell the delivery person or if received by post (Royal Mail – the Post Office), make sure it is noted on their records, and keep the details yourself as the information may be required at a later date to make a claim against their insurer. Royal Mail claims must be initiated by the recipient.
Recycled packaging Wherever possible we recycle and reuse envelopes, padded envelopes, boxes, bubble wrap etc. that have been given or sent to us. It is therefore possible that any goods you order may be sent to you in reused packaging. We hope our customers and supporters will appreciate the efforts we make to recycle as much as we can. Nestboxes: We use as little packing material as possible to minimise our environmental impact. This means your nestbox will likely be visible when delivered. Donations of packaging: We can always find a use for any packaging you don’t want. Thank you!
- We reserve the right to make reasonable modifications to the terms and conditions shown above at any time.
- *Terms & conditions for shop purchases and items dispatched in return for donations. Website Terms & Conditions
All profits from our online shop support the work of the Barn Owl Trust – find out more.
Barn Owl Trust Shop – Our Barn Owl themed shop offers useful, interesting and beautiful items that are gentle on the planet.