Shop terms & conditions*, postage & delivery

• Standard postage rates as shown in our online shop apply only to mainland England, Wales & Scotland (excluding Scottish Highlands – please contact us before ordering to check if extra charges apply).
  • We regret we can offer only very limited overseas delivery: to some UK islands, Northern Ireland and the Republic of Ireland. Extra shipping costs will be incurred. Please contact us, before placing your order. Thank you.
• Online shop postage is calculated automatically when checking out, depending on the items you purchase, the total amount you spend and where you live in the UK.
• Our minimum postage charge (for parcels under 2kg.) is just £2.20 for light items, £3.60 for bulkier ones and £6 for the Barn Owl Conservation Handbook, which is sent ‘Signed for’; with a minimum of £17 for courier delivery on large items or bulk purchases (over 2kg.).
• Nestboxes are delivered ‘Signed for’ by courier and there is a flat-rate per box.
• Because the range of items we sell is so varied in size and weight, we need to ensure that we cover our costs of packaging and delivery, while keeping our charges as low as possible.
  • If you are purchasing multiple items you may be able to save money by purchasing your goods in more than one order.
    

Small items
The majority of our items are sent out by Royal Mail Second Class post, provided they are under 2kg.

Please allow 10 working days from receipt of your order for delivery, however more often than not, items are dispatched and delivered within 3-4 working days. Some packages will be too big to go through a letter box and if you are out, may need to be collected from your local Post Office Sorting Depot.

Express or special delivery
If you would like your delivery sent First class or in some other way, please contact us. Extra postage charges may apply.

Large items 
For larger orders over 2kg, we use various couriers. All courier deliveries have to be signed for, this can be by anyone at the address. If no-one will be at home, please contact us in advance to arrange an alternative delivery point or address. We will notify you by e-mail when your order has been collected from our offices. If you do not receive it within 5 working days of the notification please contact us so that we can track the whereabouts of the order with the carrier.

Standard delivery to mainland England, Wales & Scotland only.

• Scottish Highlands: Please check with us before ordering to see if extra shipping charges apply.
• Limited overseas delivery (excluding nestboxes) to some UK islands, Northern Ireland and the Republic of Ireland.
  • Extra shipping costs will be incurred.
  • Please contact us before placing your order. Thank you.

Reduced shipping costs for Barn Owl tree nestboxes!
We have reduced the cost of our Outdoor Barn Owl Nestbox delivery charges by changing courier. We are very happy to pass this saving on to our supporters. However, we are unable to offer discounts on courier charges when purchasing multiple boxes, prices are per box only.

Nestbox dispatch may take up to 2 weeks, depending on stock.

All nestbox deliveries have to be signed for, this can be by anyone at the address. If no-one will be home, please contact us in advance to arrange an alternative delivery point or address. We will notify you by e-mail when your order has been collected from our offices. If you do not receive it within 5 working days of the notification please contact us so that we can track the whereabouts of the order with the carrier.

• Standard delivery charges are to mainland England, Wales and Scotland only
  (excluding all islands & Scottish Highlands).
  • Extra shipping costs will be incurred for the Scottish Highlands and UK islands – Please contact us, before placing your order.
  • We regret we are unable to send nestboxes to Northern Ireland, Isle of Man, Isles of Scilly or outside of the UK.
• Deliveries within congestion zones will be subject to an additional charge, payable before dispatch.

• We use as little packing material as possible to minimise our environmental impact. This means your nestbox will likely be visible when delivered.
• Tree nestboxes are generally made to order so please allow up to 2 weeks for despatch unless otherwise stated at the top of the nestbox page.
• For more information, please contact us before placing your order.

Terms and Conditions for shop purchases and items dispatched in return for donations:

Adoptions, Friends and Owlet subscriptions and Owl Aid Gifts are classed as donations to charity and are not refundable. Under charity law, charities are not permitted to refund donations (other than in specified circumstances). See the Charities Act 2011 for more detail.

We are happy to refund or exchange unused goods within 90 days. This policy is in addition to your statutory rights.

Your rights to return goods are protected under The Consumer Protection (Distance Selling) Regulations.

Unused items
If you change your mind about your purchase, please return the unused goods, to us within 90 days and we will offer you an exchange, credit note or refund. This does not affect your legal rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or wrongly described.

Please inform us in writing of your intention to return the unused goods. This can be by email or via our ‘Contact us‘ page. Alternatively by letter to the address below:

The Barn Owl Trust, Waterleat, Ashburton, Devon. TQ13 7HU

Please ensure you enclose your name, address, phone number and the reason for return.

Our policy is to refund the postage cost charged for the original shipping of the order but not to reimburse postage costs incurred by the customer in returning the item.

Damaged items
We do our best to ensure that goods are received by you in perfect condition. However, we are not responsible for damage which occurs once the goods have left our possession. If the parcel you receive is damaged please tell the delivery person or if received by post (Royal Mail – the Post Office), make sure it is noted on their records, and keep the details yourself as the information may be required at a later date to make a claim against their insurer. Royal Mail claims must be initiated by the recipient.

Data Protection and Retention Policy

Wherever possible we recycle and reuse envelopes, padded envelopes, boxes, bubble wrap etc. that have been given or sent to us. It is therefore possible that any goods you order may be sent to you in reused packaging. We hope our customers and supporters will appreciate the efforts we make to recycle as much as we can.

Nestboxes: We use as little packing material as possible to minimise our environmental impact. This means your nestbox will likely be visible when delivered.

Donations of packaging: We can always find a use for any packaging you don’t want. Thank you!