Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

We are happy to refund or exchange unused goods within 90 days. This policy is in addition to your statutory rights.

Adoptions, Friends subscriptions and Owl Aid Gifts are classed as donations to charity and are not refundable.

The Barn Owl Trust is not VAT registered so there is no VAT reclaimable on purchases from our site.

If you change your mind about your purchase, please return the unused goods to us within 90 days and we will offer you an exchange, credit note or refund. This does not affect your legal rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or wrongly described.

Please inform us in writing of your intention to return the unused goods. This can be by email to info@barnowltrust.co.uk or via our 'Contact Us' page. Alternatively by letter to the address below.

Our policy is to refund the postage cost charged for the original shipping of order but not to reimburse postage costs incurred by customer in returning the item.

Please return the unused goods to:

The Barn Owl Trust, Waterleat, Ashburton, Devon. TQ13 7HU

Please enclose a note of your name, address, telephone number and the reason for return.