Prior to 28th March we used Royal Mail’s second class delivery service for small parcels and packages. Please allow 10 working days from receipt of your order for delivery, however more often than not the items are despatched and delivered within 3-4 working days. Sometimes these items will be too big to go through a letter box and may need to be collected from the local Post Office Sorting Depot.

For bigger items over 2kgs and items such as Nestboxes, we use Parcel Force 48 hour deliver y service. All Parcel Force deliveries have to be signed for. If you are not likely to be home please contact the Trust office to arrange an alternative delivery point or address. We will notify you by e-mail that the item has been collected from our offices, if you do not receive it within 4/5 working days of the notification please contact the office so that we can track the whereabouts of the item with the carrier. We cannot deliver Nestboxes or very large packages abroad (this includes the Channel Isles and all of Ireland).

Tree Nestboxes are generally made to order so please allow up to 4 weeks for delivery unless otherwise stated at the top of the Nestbox page. If in doubt please contact us before making the order. We cannot deliver Tree Nestboxes to anywhere other than mainland England, Wales and Scotland (eg not Isle of Man, Isle of Wight, Arran, etc) where they have to be delivered by ferry.

We will do our best to ensure that your goods are received by you in perfect condition however we are not responsible for damage which occurs once the goods have left our possession. If the parcel you receive is damaged please tell the delivery person (Parcel Force) or if received by post (Royal Mail-the Post Office), make sure it is noted on their records, and keep the details yourself as the information may be required at a later date to make a claim against their insurer. Royal Mail claims have to be carried out initially by the recipient.