The service we provide
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When the Trust started back in 1988 the office only opened two days a week and the majority of enquiries came in over the phone and by post. By the turn of the century e-mail was increasingly popular and it now makes up the majority of our correspondence. In Spring 2003 we invested in additional admin staff to enable us to answer the telephone five days a week.
The enquiries we receive are very wide-ranging - from owlets falling out of nests to barn conversions, from nestbox leaflet requests to owl adoptions, and a veritable host of other owl-related subjects. Although many enquiries are from southwest England, we also receive emails and post from all over the UK and abroad.
Most of the answers to the enquiries we receive can be found in the Barn Owl Conservation Handbook
Although we are able to deal with the majority of enquiries ourselves, if the need arises we do put people in touch with an appropriate local contact or another national organisation. We have our own directory of local contacts across the UK.
We aim to have a member of the conservation team in the office 5 days a week to deal with enquiries BUT they do have to respond to live bird emergencies and do practical conservation work. The person you need to speak to may not be here when you call - they will get back to you as soon as they can. We also have a 24hr live owl emergency number to deal with out-of-hours calls concerning injured owls - this number is for live owl emergencies only and can be obtained from our answering machine when the office is closed.
Please be aware
Finding the funds to run our enquiry service is very difficult; in fact, the cost (mainly staff time) of dealing with a constant flow of communications is considerable. Obviously there are conservation benefits in providing high-quality information and advice and we really want to continue to do this.
Please consider making a donation to support our work - any contributions you could provide would be wonderful!